Shipping Policy

Last Updated: September 28, 2026

At Basketino, we are committed to providing reliable shipping and clear delivery information for every order. This Shipping Policy explains our order processing times, shipping charges, delivery estimates, and shipping procedures.

Shipping Destination

Basketino currently ships orders to customers in the United States.

All orders are processed and shipped from our facility located in:

Basketino
Sunrise Complex, 209, near Lajamni Chowk,
Shanti Niketan Society, Mota Varachha,
Surat, Gujarat 394101, India

Shipping Method and Delivery Time

We currently offer standard international shipping through India Post International.

Standard Shipping

Order Processing: 1–2 business days
Transit Time: Approximately 15–18 business days
Estimated Total Delivery Time: Approximately 16–20 business days
Shipping Fee: $25 USD for orders below $199 USD
Free Shipping: Orders of $199 USD or more
Shipping Origin: Gujarat, India

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on customs processing, carrier operations, holidays, weather, destination location, or other circumstances outside our control.

Shipping Charges

A $25 USD shipping fee applies to orders with a merchandise value below $199 USD.

Orders with a merchandise value of $199 USD or more qualify for free standard shipping.

The applicable shipping charge will be clearly displayed during checkout before the customer completes payment.

Order Processing

Orders are generally processed within 1–2 business days, Monday through Friday, after payment has been successfully confirmed.

Orders placed after 2:00 PM IST may be processed on the following business day.

Business days do not include Saturdays, Sundays, or applicable public holidays.

Once your order has been processed and shipped, you will receive available shipment or tracking information by email.

Delivery Estimates

After processing, standard delivery to the United States generally takes approximately 15–18 business days.

The estimated total time from order processing through delivery is approximately 16–20 business days.

These are estimated delivery times only. Delivery may take longer because of:

Customs clearance
Import processing
Public holidays
Weather conditions
Carrier delays
Remote or difficult-to-service locations
Incorrect or incomplete shipping information
Other circumstances outside Basketino’s reasonable control

Basketino does not guarantee a specific delivery date.

Customs, Duties and Taxes

Orders shipped internationally may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Any such charges are determined by the applicable customs authorities and may vary depending on the destination and order.

Unless specifically stated otherwise at checkout, customers are responsible for any applicable customs duties, import taxes, or government charges associated with their order.

Basketino does not control the amount or timing of customs charges.

Tracking Information

Where tracking is available, tracking information will be provided to the customer after the order has been shipped.

Customers can use the tracking information provided to monitor the shipment’s progress.

Tracking updates may take some time to appear after the shipment has been accepted by the carrier.

Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us at:

Email: order@basketino.com

Please provide your order number so that we can review the shipment status and, where applicable, contact the shipping carrier for further information.

Delivery estimates may be affected by customs processing or carrier delays.

Lost Shipments

If tracking indicates that a shipment has been lost or the shipment has not been delivered after a reasonable investigation period, please contact us at order@basketino.com.

We will review the shipment information and work with the applicable carrier to investigate the issue.

Depending on the circumstances and the outcome of the carrier investigation, an eligible order may qualify for a replacement or refund in accordance with our Return & Refund Policy.

Damaged Packages or Products

We carefully package our watches before shipment.

If your package or watch arrives damaged, please contact us within 7 days of delivery.

Please provide:

Your order number
Clear photographs of the shipping package
Clear photographs of the damaged product
A description of the damage

This information may be required to investigate the shipment and determine the appropriate resolution.

Eligible claims may qualify for a replacement or refund in accordance with our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

Full name
Shipping address
Apartment/unit number, if applicable
City
State
ZIP/postal code
Contact information

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests reshipment.

Shipping Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible at order@basketino.com.

We can only make changes before the order has been processed and shipped.

Once an order has been shipped, we may not be able to change the delivery address.

Contact Information

Business Name: Basketino

Website: basketino.com

Address:
Sunrise Complex, 209, near Lajamni Chowk,
Shanti Niketan Society, Mota Varachha,
Surat, Gujarat 394101, India

Email: order@basketino.com

Phone: +91 73593 71942

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM IST
Saturday–Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)

We generally respond to customer inquiries within one business day.

At Basketino, we are committed to providing reliable and secure shipping services to ensure your watches arrive safely and in excellent condition.