Shipping Policy

At Basketino, we are committed to providing reliable and secure shipping services to ensure your watches arrive safely and in excellent condition.

Shipping Options

Free Shipping

Processing Time: 1–2 Business Days (Mon–Fri)
Transit Time: 15–18 Business Days (Mon–Fri)
Total Delivery Time: 16–20 Business Days (Mon–Fri)
Shipping Cost: Free Shipping
Courier Partner: India Post

We offer free shipping on all orders within the United States.

Shipping details will be displayed at checkout before payment confirmation.

Order Processing Time

All orders are typically processed within 1–2 business days (Mon–Fri) after payment confirmation.
Orders placed after 2:00 PM IST may be processed on the next business day.

Once processed, delivery typically takes 15–18 business days (Mon–Fri).
Delivery times may vary depending on customs clearance, public holidays, weather conditions, remote delivery locations, courier delays, or incorrect shipping information.

Shipping Coverage

Currently, we ship to customers within the United States.
Orders are fulfilled and shipped from our international facilities.

Lost or Damaged Items

We carefully package all orders to help prevent damage during transit.

If your package arrives damaged or is lost during delivery, please contact us within 7 days of the delivery date at:

Email: order@basketino.com

Please include:

Your order number
Clear photos of the damaged package or product (if applicable)

After reviewing the issue, we may offer:

A replacement
A refund
Store credit

Resolution options may vary depending on the situation.

Shipping Partner

We partner with India Post, a trusted courier service, to provide safe and reliable delivery.

Contact Information

Website: basketino.com

Company Name: Basketino

Address:
109 HAGUE ST FL 1
JERSEY CITY, NJ 07307-3103

Email: order@basketino.com

Phone: +1 251-297-0033

Customer Service Opening Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
Response Time: We respond within one business day