Payment Policy
Last Updated: September 28, 2026
At Basketino, we aim to provide customers with a clear and secure payment experience. This Payment Policy explains the payment methods available through our website, payment processing, order confirmation, cancellations, and refunds.
Accepted Payment Methods
Basketino accepts the payment methods displayed and made available at checkout.
Available payment methods may include credit cards, debit cards, PayPal, or other payment services supported by our payment providers.
The payment options available to a customer may vary depending on the checkout configuration, payment provider, transaction requirements, and other applicable circumstances.
We do not accept payment methods that are not displayed or made available during checkout.
Currency
All product prices on the Basketino website are displayed in United States Dollars (USD) unless otherwise stated.
Applicable shipping charges will also be displayed in USD.
The total amount payable for an order, including applicable product prices and shipping charges, will be shown during checkout before the customer completes payment.
Payment Processing
When you place an order, your payment is processed through the payment service provider available at checkout.
Payment authorization and processing may be subject to verification by the applicable payment provider.
Basketino does not intentionally store complete credit or debit card numbers on its website servers.
Payment providers may process payment information according to their own terms, conditions, and privacy policies.
Order Confirmation
After an order has been successfully submitted and payment has been authorized or received, Basketino will send an order confirmation to the email address provided during checkout.
An order confirmation indicates that we have received the order and that it can proceed to processing, subject to product availability and any necessary verification.
If we are unable to fulfill an order, we will contact the customer and provide an appropriate resolution, which may include a refund of the amount paid.
Payment Verification
For security and fraud-prevention purposes, Basketino or its payment service providers may need to verify certain order or payment information.
We may contact the customer using the contact information provided with the order to confirm information where reasonably necessary.
If required information cannot be verified, we may place an order on hold or cancel the order.
If an order is cancelled after payment has been received, the applicable amount paid for the cancelled order will be refunded.
Payment Failures
If a payment is declined, fails, is cancelled, or cannot be authorized, the order may not be processed.
Customers may attempt payment again using an available payment method.
Basketino is not responsible for payment failures caused by a customer’s bank, card issuer, payment provider, technical limitations, incorrect payment information, or other circumstances outside our reasonable control.
Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, after successful payment confirmation.
Orders placed after 2:00 PM IST may be processed on the next business day.
Once an order has been processed and shipped, available tracking information will be provided to the customer.
For complete delivery information, please refer to our Shipping Policy.
Shipping Charges
Standard shipping to the United States is currently charged as follows:
-
$25 USD for orders below $199 USD
-
Free standard shipping for orders on orders of $199 USD or more
The applicable shipping charge will be displayed during checkout before the customer completes payment.
For complete shipping information, please refer to our Shipping Policy.
Order Cancellation
Customers may request cancellation of an order by contacting us at:
Cancellation requests can only be accommodated when the order has not already been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
If an eligible cancellation is approved after payment has been received, the applicable refund will be processed to the original payment method where possible.
Refunds
Refunds are handled in accordance with our Return & Refund Policy.
For an approved return or cancellation, the applicable refund will generally be issued to the original payment method used for the purchase.
Approved refunds are generally processed within 5–10 business days after approval.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider, bank, or financial institution.
For complete information about return eligibility and refunds, please review our Return & Refund Policy.
Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us promptly at:
Please provide your order number and relevant payment information so that we can investigate the transaction.
If a duplicate charge is confirmed, the applicable duplicate amount will be refunded.
Fraud Prevention and Transaction Security
Basketino takes reasonable measures to help prevent unauthorized or fraudulent transactions.
An order may be placed on hold, rejected, or cancelled if we or our payment provider reasonably identify:
-
Suspicious transaction activity
-
Inconsistent or incorrect order information
-
Payment verification issues
-
Suspected unauthorized use of a payment method
-
Other circumstances indicating a potential security or fraud concern
These measures are intended to protect customers, payment information, and Basketino from unauthorized transactions.
Taxes, Duties and Other Charges
Product prices and shipping charges are displayed during checkout.
International orders may be subject to customs duties, import taxes, or other government charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, applicable customs duties, import taxes, and government charges are the responsibility of the customer.
Basketino does not control the amount or timing of customs charges.
Payment Information and Privacy
Payment-related information is handled in accordance with our Privacy Policy.
Basketino does not intentionally store complete payment card numbers on its website servers.
Payment service providers may collect and process payment information as necessary to authorize and complete transactions.
Customers should review the applicable payment provider’s privacy policy and terms for additional information about how payment information is handled.
Changes to Payment Methods
Basketino may add, remove, or modify available payment methods from time to time.
The payment methods actually available to a customer are those displayed at checkout at the time of purchase.
Changes to available payment methods do not affect successfully completed transactions unless otherwise required by applicable law.
Contact Information
If you have questions regarding payment, an order, a failed transaction, cancellation, or a refund, please contact us:
Business Name: Basketino
Website: https://basketino.com/
Address:
Sunrise Complex, 209, near Lajamni Chowk,
Shanti Niketan Society, Mota Varachha,
Surat, Gujarat 394101, India
Email: order@basketino.com
Phone: +91 73593 71942
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM IST
Saturday–Sunday: Closed
Time Zone: GMT+5:30
We generally respond to customer inquiries within one business day.