Terms & Conditions
Last Updated: September 28, 2026
Welcome to Basketino.
These Terms & Conditions govern your access to and use of the Basketino website and your purchase of products through our online store.
By accessing our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.
About Basketino
Basketino is an online retail store offering watches and related products to customers in the United States.
Orders are processed and shipped from our facility in:
Basketino
Sunrise Complex, 209, near Lajamni Chowk,
Shanti Niketan Society, Mota Varachha,
Surat, Gujarat 394101, India
For questions about our products, orders, shipping, returns, or refunds, please contact us using the information provided at the end of these Terms.
Use of Our Website
You may use the Basketino website for lawful purposes and in accordance with these Terms.
You agree not to:
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Use the website for unlawful or fraudulent purposes.
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Provide false, inaccurate, or misleading information when placing an order.
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Attempt to gain unauthorized access to our website, systems, accounts, or data.
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Interfere with the operation, security, or availability of the website.
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Upload or transmit malicious software, viruses, or other harmful code.
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Copy, reproduce, modify, or distribute website content without authorization.
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Use automated systems to collect or extract website content without our permission.
We may restrict or suspend access to the website where we reasonably believe that a user has violated these Terms or has engaged in fraudulent, abusive, or unlawful activity.
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability displayed on our website are accurate.
However:
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Product colors and appearance may vary depending on your device or screen settings.
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Product packaging may vary from photographs.
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Product availability may change without notice.
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Product specifications may be updated by the manufacturer or supplier where applicable.
If you have questions about a product before purchasing, please contact us at:
We encourage customers to review the product information carefully before placing an order.
Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.
If an ordered product becomes unavailable before we are able to fulfill the order, we will contact the customer and provide an appropriate resolution, which may include a refund for the unavailable product.
Prices and Currency
Product prices on Basketino are displayed in United States Dollars (USD) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been successfully confirmed and paid for, except where required by applicable law or in the event of an obvious pricing error.
The applicable product price and shipping charge will be displayed during checkout before the customer completes payment.
Shipping Charges
Standard shipping is available for orders shipped to the United States.
Our current standard shipping terms are:
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Processing time: 1–2 business days
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Estimated transit time: 15–18 business days
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Estimated total delivery time: approximately 16–20 business days
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Shipping fee: $25 USD for orders below $199 USD
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Free standard shipping: orders of $199 USD or more.
Shipping charges applicable to an order will be displayed during checkout before payment is completed.
Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, public holidays, weather, incorrect address information, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for complete shipping information.
International Shipping, Customs and Import Charges
Basketino currently ships to customers in the United States from Gujarat, India.
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, applicable customs duties, import taxes, and government charges are the responsibility of the customer.
Basketino does not control customs decisions, customs charges, or the time required for customs clearance.
Orders and Order Acceptance
When you place an order through our website, you are making a request to purchase the selected products.
After an order is submitted, you may receive an order confirmation email acknowledging receipt of the order.
An order is considered accepted and confirmed after:
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The order has been successfully submitted;
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Payment has been successfully authorized or received; and
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Basketino has confirmed the order for processing.
We reserve the right to cancel an order before shipment in circumstances such as:
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Product unavailability
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Incorrect pricing caused by an obvious technical or system error
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Suspected fraudulent or unauthorized transactions
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Inability to process the provided shipping information
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Other circumstances where fulfillment is not reasonably possible
If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.
Payment
Payment methods displayed at checkout are subject to availability.
The total amount payable, including applicable product prices and shipping charges, will be displayed before the customer completes payment.
Payment transactions are processed through the payment service providers made available through our checkout.
Customers must provide accurate information required to complete payment and order processing.
We do not intentionally store complete payment card numbers on our website servers.
Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, after successful payment confirmation.
Orders placed after 2:00 PM IST may be processed on the next business day.
Customers will receive available shipping or tracking information after the order has been shipped.
Returns and Refunds
Basketino accepts eligible returns in accordance with our Return & Refund Policy.
Our current return period is:
7 days from the date of delivery.
Eligible returns may include products that are:
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Damaged when received
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Defective
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Incorrectly supplied
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Materially different from the product ordered
The product must meet the applicable return conditions described in our Return & Refund Policy.
Return requests must be submitted within the applicable return period.
Please contact:
before sending a product back.
Customers should not return products without first receiving return instructions from Basketino.
For complete information regarding return eligibility, return shipping, refunds, and refund processing times, please review our Return & Refund Policy.
Order Cancellation
If you want to cancel an order, contact us as soon as possible at:
Cancellation requests can only be accommodated when the order has not already been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to use the applicable return procedure.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 7 days of delivery.
Please provide:
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Order number
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Description of the issue
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Clear photographs of the product
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Clear photographs of the packaging, where applicable
We will review the information and determine the appropriate resolution in accordance with our Return & Refund Policy.
Customer Accounts
Customers may have the option to create an account on our website.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account.
You should notify us promptly if you believe that your account has been accessed without authorization.
We may suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, or in violation of these Terms.
Customers may also place orders without creating an account where this option is available at checkout.
Intellectual Property
Unless otherwise stated, the content displayed on Basketino, including:
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Text
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Product descriptions
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Graphics
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Logos
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Website design
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Images
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Page content
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Other original materials
is owned by Basketino or used with appropriate permission from the applicable rights holder.
You may not reproduce, copy, modify, distribute, publish, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
Product names, logos, trademarks, and brand names belonging to third parties remain the property of their respective owners.
Third-Party Services
Our website may use third-party services for functions such as:
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Payment processing
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Shipping and delivery
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Website hosting
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Analytics
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Security
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Customer communication
Third-party services may have their own terms and privacy policies.
Basketino is not responsible for the independent terms, policies, or practices of third-party service providers.
Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, temporary interruptions may occur due to:
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Maintenance
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Technical problems
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Hosting or network issues
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Security incidents
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Updates
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Circumstances beyond our reasonable control
We do not guarantee that the website will always be available without interruption or errors.
Accuracy of Website Information
We make reasonable efforts to keep information on our website current and accurate.
However, occasional typographical, pricing, product, availability, or technical errors may occur.
If we discover a material error affecting an order that has not yet been shipped, we may contact the customer to discuss the available options.
If an obvious pricing or product error resulted from a technical mistake, Basketino reserves the right to correct the error and, where appropriate, cancel the affected order and provide a refund.
Limitation of Liability
To the maximum extent permitted by applicable law, Basketino will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any consumer rights or legal rights that cannot legally be excluded or limited.
Where liability may legally be limited, Basketino’s liability relating to a particular order will generally be limited to the amount paid for the affected order, subject to applicable law.
Governing Law
These Terms are governed by the applicable laws of India, subject to any mandatory consumer protection laws that may apply to customers in their jurisdiction.
Any dispute relating to these Terms or an order placed through Basketino will be handled in accordance with applicable law.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
The updated Terms will apply from the date they are posted on our website, subject to applicable law.
Contact Information
If you have questions regarding these Terms, an order, a product, shipping, returns, or refunds, please contact us:
Business Name: Basketino
Website: https://basketino.com/
Address:
Sunrise Complex, 209, near Lajamni Chowk,
Shanti Niketan Society, Mota Varachha,
Surat, Gujarat 394101, India
Email: order@basketino.com
Phone: +91 73593 71942
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM IST
Saturday–Sunday: Closed
Time Zone: GMT+5:30
We generally respond to customer inquiries within one business day.