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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Refund and Returns Policy
Last Updated: 5th May 2026
Scope and Intent
This Return and Refund Policy applies to all purchases made through basketino.com.
Return Window
Customers may request a return within 30 days of receiving the product.
Return Instructions
Return Address & Authorization Process
To ensure your return is processed correctly, please follow the steps below:
Request Authorization First
All returns must be approved in advance.
Contact us at order@basketino.com with your order number and reason for return.
Wait for Approval
Once your request is reviewed, our team will provide:
- Return authorization confirmation
- The correct return shipping address
- A prepaid return label (if applicable)
Do Not Send Items Without Approval
Returns sent without prior authorization may not be accepted or processed.
Return Address
The return address may differ from our business address listed below. The correct return address will be provided only after your return request is approved.
Return Notification
To initiate a return, contact our customer service at order@basketino.com with your order number and reason for return.
Return Authorization
After reviewing your return request, we will provide detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
- Safely pack the item in the original packaging.
- Ensure all labels and tags are still attached.
- Include the return authorization details provided by our support team and any required supporting documents or images.
Return Costs
Customers are responsible for return shipping costs unless:
- The item is defective, or
- The item is not as described.
In these cases, Basketino will cover the return shipping costs.
Specific Return and Refund Conditions
Returns Due to Change of Mind
If you change your mind after purchase, you may return the product within 30 days, provided it is:
- Unused
- Undamaged
- In original packaging
Defective Goods
If you receive damaged or defective goods:
- Contact customer service within 48 hours of delivery.
- Provide photos showing the defect or damage.
After inspection, we may:
- Provide a replacement, or
- Cover the return shipping costs and issue a refund.
Incorrect Product Received
If you receive the wrong product:
- Contact customer service.
- We will arrange a replacement or full refund.
Product Never Arrived
If your order does not arrive:
- Contact us to initiate a courier investigation.
- If the product is confirmed lost, a full refund may be issued.
Cancellation After Order
You may cancel your order for a full refund if it has not yet been shipped.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.
Timelines and Conditions
Return Window
Returns must be reported and shipped within 30 days of receiving the product.
Refund Processing Time
Approved refunds are processed within up to 10 business days after return approval and inspection. The amount will be credited to the original payment method. A confirmation email will be sent once the refund is issued.
Refund Approval
Refunds are reviewed after inspection for:
- Defective products
- Incorrectly delivered products
Refund Conditions
A refund may be approved if the product is:
- Undamaged
- Unused
- In original packaging
Exchanges
We accept exchanges. Products must be:
- Unused
- In original packaging
Return Label
Customers will receive return instructions and label details via email after the return request is approved.
Shipping Method and Costs
- Shipping Method: India Post
- Restocking Fee: No fee
Delivery Time
The estimated delivery time is 16–20 business days. Shipping transit typically takes 15–18 business days after processing. Delivery times may vary due to customs processing, public holidays, weather conditions, remote locations, courier delays, or incorrect shipping details.
Legal Rights
This policy does not affect any applicable consumer protection rights under local laws.
Contact Information
Website: basketino.com
Company Name: Basketino
Address:
109 HAGUE ST FL 1
JERSEY CITY, NJ 07307-3103
Email: order@basketino.com
Phone: +1 251-297-0033
Customer Service Opening Hours
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: GMT+5:30 (Indian Standard Time)
- Response Time: We respond within one business day