Shipping Policy
At Basketino, we are committed to providing reliable and secure shipping services to ensure your watches arrive safely and in excellent condition.
Shipping Options
Standard Shipping
- Processing Time: 1–2 Business Days (Mon–Fri)
- Transit Time: 15–18 Business Days (Mon–Fri)
- Total Delivery Time: 16–20 Business Days (Mon–Fri)
- Shipping Cost: $25 USD
- Courier Partner: India Post
Free shipping is available on orders over $200 USD.
A fixed shipping fee of $25 USD applies to orders below $200 USD.
Shipping charges will be displayed at checkout before payment confirmation.
Order Processing Time
All orders are typically processed within 1–2 business days (Mon–Fri) after payment confirmation.
Orders placed after 2:00 PM IST may be processed on the next business day.
Once processed, delivery typically takes 15–18 business days (Mon–Fri).
Delivery times may vary due to customs clearance, public holidays, weather conditions, remote delivery locations, courier delays, or incorrect shipping information.
Shipping Coverage
Currently, we ship to customers within the United States.
Orders are fulfilled and shipped from our international facilities.
Lost or Damaged Items
We carefully package all orders to help prevent damage during transit.
If your package arrives damaged or is lost during delivery, please contact us within 7 days of the delivery date at:
Email: order@basketino.com
Please include:
- Your order number
- Clear photos of the damaged package or product (if applicable)
After reviewing the issue, we may offer:
- A replacement
- A refund
- Store credit
Resolution options may vary depending on the situation.
Shipping Partner
We partner with India Post, a trusted courier service, to provide safe and reliable delivery.
Contact Information
Website: basketino.com
Company Name: Basketino
Email: order@basketino.com
Phone: +91 73593 71942
Customer Service Opening Hours
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: GMT+5:30 (Indian Standard Time)
- Response Time: We respond within one business day.