Security Statement
Last Updated: 28 September 2026
At Basketino, we take reasonable measures to help protect customer information and support secure online transactions. This Security Statement explains the security practices we use when customers visit our website, place orders, and communicate with us.
Website Security
We use reasonable technical and organizational measures to help protect our website and customer information from unauthorized access, misuse, alteration, or disclosure.
Our website uses HTTPS/SSL encryption to help protect information transmitted between customers’ browsers and our website.
We regularly maintain and monitor our website and related systems to help support secure website access and reliable order processing.
Protection of Customer Information
We handle customer information responsibly and use it only for legitimate business purposes, including:
Processing and fulfilling orders
Arranging shipping and delivery
Providing customer support
Processing returns, refunds, and cancellations
Maintaining customer accounts where applicable
Preventing fraud and unauthorized transactions
Meeting applicable legal and business requirements
Payment transactions may be processed through third-party payment service providers. Payment information is handled according to the security practices and policies of the applicable payment provider.
Basketino does not intentionally store complete payment card numbers when payment processing is handled by a third-party payment provider.
Fraud Prevention and Order Verification
To help protect customers and our business from unauthorized or fraudulent transactions, orders may be subject to verification or review.
If an order appears unusual, incomplete, or requires additional verification, we may contact the customer for additional information. An order may be delayed, placed on hold, or canceled when necessary to address suspected fraud, payment issues, or other security concerns.
System Monitoring and Maintenance
We periodically review and maintain our website, systems, and security practices to help identify and address potential security issues.
Security measures may be updated from time to time as our website, technology, and business operations change.
Customer Responsibility
Customers are responsible for keeping their account credentials and other account information confidential.
We recommend that customers:
Use strong and unique passwords
Do not share account login information with others
Log out of their account when using a shared device
Contact us promptly if they notice suspicious activity involving their account or order
Limitations of Security
While we take reasonable measures to protect customer information, no website, online transaction, or electronic transmission can be guaranteed to be completely secure.
Customers should also take reasonable precautions when accessing our website and providing information online.
Relationship to Our Privacy Policy
Our Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we handle customer information.
This Security Statement should be read together with our Privacy Policy, Terms & Conditions, Payment Policy, Shipping Policy, and Return & Refund Policy.
Contact Information
Business Name: Basketino
Website: basketino.com
Business Address:
Sunrise Complex, 209, near Lajamni Chowk,
Shanti Niketan Society, Mota Varachha,
Surat, Gujarat 394101, India
Email: order@basketino.com
Phone: +91 73593 71942
Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
We aim to respond to customer inquiries within one business day.