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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Refund and Returns Policy
Last Updated: September 28, 2026
At Basketino, we want you to have a smooth and satisfactory shopping experience. We carefully inspect and pack our watches before shipping. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return or replacement according to the conditions below.
Return Window
You may request a return within 7 days of delivery of your order.
The return request must be submitted within 7 days from the date the order is shown as delivered by the shipping carrier.
Requests submitted after the 7-day return period may not be accepted.
Eligible Returns
A watch may be eligible for return if:
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You received the wrong product.
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The product arrived damaged.
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The product has a manufacturing defect.
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The product received is materially different from the product description or images on our website.
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The product has another issue that qualifies for a return under applicable consumer laws.
For damaged, defective, or incorrect products, please contact us as soon as possible after delivery.
Return Conditions
To be eligible for a return:
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The return request must be submitted within the applicable return period.
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The watch must be returned in its original condition.
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The product should include the original packaging, box, tags, manuals, warranty card, and other accessories supplied with the order, where applicable.
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The product must not show signs of intentional damage, misuse, modification, or unauthorized repair.
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Products returned without the required accessories or packaging may be subject to rejection or a deduction from the refund where permitted by applicable law.
For damaged or defective items, customers may be asked to provide clear photographs or videos showing the product and packaging so that we can review the issue.
Items That May Not Be Accepted for Return
Returns may not be accepted for:
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Products damaged due to misuse, accidents, or improper handling after delivery.
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Products that have been modified, repaired, engraved, or otherwise altered after delivery without our authorization.
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Products returned without the original components where those components are required to verify the product.
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Products returned after the applicable return period.
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Items that do not meet the eligibility requirements described in this policy.
These exclusions do not limit any rights that cannot legally be excluded under applicable law.
How to Request a Return
To request a return, contact us at:
Email: order@basketino.com
Phone: +91 7359371942
Please include:
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Order number
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Customer name
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Product name
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Reason for the return
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Description of the issue
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Photographs or videos, if applicable
Our customer service team will review the request and provide return instructions if the product qualifies.
Please do not send a product back before receiving return instructions from us.
Customs Duties, Import Charges & Delivery Time:
All orders are shipped internationally from our fulfillment facility in India. Estimated total delivery time is 16–20 business days, including 1–2 business days for order processing and approximately 15–18 business days for international transit. International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Any applicable customs duties, taxes, or import charges are the responsibility of the customer and are not included in the product price or shipping fee. Customs clearance may occasionally cause additional delivery delays.
Return Shipping
For an approved return due to a product being defective, damaged during delivery, incorrect, or otherwise covered by our return policy, Basketino will provide appropriate return instructions and may cover the applicable return shipping cost.
For returns requested for reasons other than a product defect, damage, or an error on our part, return shipping costs may be the responsibility of the customer, where permitted by applicable law.
Any applicable return shipping charges will be communicated to the customer before the return is processed.
Return Address: For Approved/Eligible return sent to our ware house address. Address is Sunrise Complex, 209, near Lajamni Chowk, Shanti Niketan Society, Mota Varachha,
Surat, Gujarat 394101, IndiaInspection of Returned Products
After the returned product is received, Basketino may inspect the item to verify its condition and the reason for the return.
The return will be approved only after the product has been reviewed against the conditions of this policy.
If the returned product does not meet the return requirements, we may reject the return or contact the customer regarding the available options.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Approved refunds will generally be processed within 5–10 business days after the return has been approved.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider, bank, or financial institution.
Refunds will generally be issued to the original payment method used for the purchase, unless otherwise required by applicable law or agreed with the customer.
Refund Amount
For an approved return, the refundable amount will depend on the reason for the return and the applicable return conditions.
Where the return is due to a defective, damaged, incorrect, or otherwise qualifying product, Basketino will provide the applicable refund in accordance with this policy and applicable law.
Shipping charges, return shipping charges, or other costs may be treated according to the reason for the return and applicable law. Any applicable deductions will be communicated to the customer.
Exchanges and Replacements
Where appropriate and subject to product availability, Basketino may offer a replacement or exchange for an eligible damaged, defective, or incorrect product.
If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.
Damaged Package or Product on Delivery
If your package appears damaged when delivered, please take photographs of the package before opening it, if possible.
If the watch or its packaging is damaged, contact us promptly with photographs and your order details.
This information helps us investigate shipping-related damage and process your request efficiently.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible at order@basketino.com.
Cancellation requests can only be accommodated when the order has not already been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.
Delivery Delays or Lost Shipments
If an order is delayed or appears to be lost in transit, please contact us with your order number.
We will work with the relevant shipping carrier to investigate the shipment and determine the appropriate resolution.
Delivery times may vary depending on the destination, carrier operations, customs procedures, weather, and other circumstances outside our direct control.
International Orders
For international orders, customers are responsible for complying with applicable import requirements in their destination country.
Customs duties, taxes, or other government charges may apply depending on the destination country and are not necessarily included in the product price or shipping charge unless explicitly stated at checkout.
If a shipment is returned because the customer refuses delivery or fails to comply with applicable customs requirements, the refund may be subject to applicable shipping, return, or other costs, where permitted by law.
Contact Information
Website: basketino.com
Business Name: Basketino
Email: order@basketino.com
Phone: +91 73593 71942
Customer Service Opening Hours
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: GMT+5:30 (Indian Standard Time)
- Response Time: We respond within one business day